Delivery Info

SHIPPING

Orders are sent via DPD or Royal Mail Tracked and you will receive an email or text message allowing you to track your delivery.

Standard delivery (2-4 days) - £3.95 or FREE for orders over £50

Express delivery (1-2 days) - £5.90 or FREE for orders over £50

 

We aim to package orders on the day we receive them and items may be sent out on the same day as your order is placed. 

 

RETURNS

If you or your pet are unsatisfied with your order, please get in touch with us within 14 days of delivery by sending an email to info@madpawit.com. Alternatively, you can enter your query into the 'contact' section on our website. 

Our contact hours are Monday-Saturday, 9am-7:30pm and we aim to respond to you as quickly as possible.

 

 

Orders that have been dispatched but are subsequently returned to us due to failure to collect within the carrier’s designated timeframe or as a result of incorrect address details provided at checkout will be eligible for a refund. Upon receipt of the returned parcel, we will issue a refund deducting the original delivery charge, along with an additional £5.00 fee to cover the cost of the return shipment. As a small business, we incur significant delivery expenses and are therefore unable to absorb these costs.